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Data privacy matters

Columbia River Mental Health Services (CRMHS) is providing notice of a recent data privacy event that may have affected certain personal information. The confidentiality, privacy, and security of information is one of CRMHS’s highest priorities and CRMHS takes this matter seriously.

What happened?

CRMHS recently became aware of suspicious activity related to certain CRMHS email accounts. CRMHS immediately launched an investigation, with the assistance of third-party forensic specialists, to determine the nature and scope of the activity.

CRMHS’ investigation determined that there was unauthorized access to certain email accounts from May 14, 2021 to April 8, 2022. CRMHS began reviewing the affected accounts to determine what, if any, sensitive information was contained within them.

CRMHS is providing this information in an abundance of caution, as the investigation cannot confirm that information relating to specific individuals was actually accessed.

On August 26, 2022, CRMHS’ review confirmed the scope of the information at risk and to whom that information related.

What information was involved?

The information impacted by this event varied by individual but may include certain individuals’ names, addresses, Social Security numbers, driver’s license numbers, financial account information, medical information, health insurance information, username and password, and date of birth.

How will individuals know if they are affected by this incident?

CRMHS is mailing notice letters to the individuals whose protected information was affected by this event, and for whom we have a valid mailing address. If you do not receive a letter but would like to know if you are affected, you may call the assistance line listed below.

What you can do

CRMHS encourages individuals to review the information below related to “Steps Individuals Can Take to Help Protect Against Identity Theft and Fraud,” which provides detail on how to better protect against possible misuse of information. Affected individuals can find guidance in the letters being sent to them.

For more information

Individuals who may have questions about the incident, may contact 888-689-1152, Monday through Friday from 9am to 9pm ET.


Steps individuals can take to help protect against identity theft and fraud

Monitor your accounts

Under U.S. law, a consumer is entitled to one (1) free credit report annually from each of the three (3) major credit reporting bureaus, Equifax, Experian, and TransUnion.

To order your free credit report, visit or call, toll-free, 1-877-322-8228.

You may also directly contact the three (3) major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one (1) year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit.

If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven (7) years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization.

The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.

Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report.

To request a security freeze, you will need to provide the following information:

  1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Addresses for the prior two (2) to five (5) years;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.); and
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.

Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:




  • 1-888-397-3742
  • Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013
  • Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013



Additional information

You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General.

The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580;; 1-877-ID-THEFT (1-877-438- 4338); and TTY: 1-866-653-4261.

The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above.

You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim.

Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.

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